Disposable Litter Box 3 ct

We have been experiencing chargebacks on this item for over a year and I now believe it is due to the details of the product being incorrectly listed in Vendor Central. The chargebacks have been related to Set Creation and Bubble Wrap and I believe that is because the wrong purchase-able amount is being made available to customers, leading to the re-work. This ASIN is sold to Amazon as 12 packs of 3 trays in one case. Thus, each case has 12 packaged units ready to sell to customers. There should be no need for re-work or bubble wrap, as the packs should be able to removed from the case sent to Amazon and added to the customers box. If someone could look through the details of this item to ensure that it is set-up correctly as 12 packs on 3 trays, it would be appreciated. Because I cannot understand why we would be receiving these charges otherwise.
Product Dimensions ‏ : ‎ 17.5 x 13 x 5 inches; 1 Pounds
Item model number ‏ : ‎ 78001
Date First Available ‏ : ‎ February 11, 2020
Manufacturer ‏ : ‎ Eco Pet Box
ASIN ‏ : ‎ B082WKC4NL
Country of Origin ‏ : ‎ Estonia

Made of 100% Recycled Paper